Aquatic Leak Locators (“Aquatic Leak Locators,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting https://www.aquaticleaklocators.com (the “Website”), requesting information, scheduling services, or otherwise communicating with us.

This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you.

 

1. Information We Collect

 

Information You Provide

We may collect personal information that you voluntarily provide through our Website, by telephone, by email, or through other communications, including:

• Your name
• Email address
• Telephone number
• Type of service requested
• Preferred service timeframe
• Information included in messages, service requests, or estimates
• Appointment and service details
• Any other information you choose to provide

Please do not submit sensitive personal information through our general contact or service-request forms.

 

Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools. This information may include:

• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or source
• General geographic location
• Interactions with Website features

This information helps us operate, secure, maintain, and improve the Website.

 

2. How We Use Your Information

We may use the information collected to:

• Respond to questions and service requests
• Contact you about requested services
• Schedule inspections, estimates, repairs, or other appointments
• Prepare and provide estimates
• Deliver and manage our services
• Provide customer support and follow-up communications
• Send administrative or service-related communications
• Improve our Website, services, and customer experience
• Measure Website traffic and performance
• Prevent spam, fraud, misuse, and security threats
• Comply with applicable laws and legal obligations
• Protect our rights, property, customers, and business

If you provide your telephone number or email address in connection with a service request, we may use that information to respond to and follow up on your inquiry.

 

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to remember preferences, support Website functionality, understand how visitors use the Website, improve performance, and help protect forms from spam or abuse.

Cookies are small files placed on your device by a website. Depending on the tools installed on our Website, cookies may include:

• Essential cookies necessary for Website operation
• Preference and functionality cookies
• Security and spam-prevention cookies
• You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation or availability of some Website features.

Where required by applicable law, we will request consent before placing non-essential cookies on your device.

 

4. Spam Prevention, and Third-Party Tools

We may use third-party service providers to help operate and protect the Website. These providers may include website-hosting companies, analytics platforms, email-delivery services, form-processing tools, spam-prevention services, and technical-support providers. For example, our Website may use Contact Form 7 or similar technology to process form submissions. Depending on our Website configuration, we may spam-protection services that collect technical information about visitors and form submissions.

These providers may process information only as necessary to provide services to us, subject to their applicable terms and privacy practices.

 

5. How We Share Information

We may share personal information with:

• Employees, contractors, and authorized representatives who need the information to respond to or complete your service request.
• Website-hosting, maintenance, security, email, analytics, scheduling, and other technology providers.
• Government agencies, courts, regulators, or law-enforcement authorities when required by law.
• A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We may also disclose information when reasonably necessary to protect our customers, our business, our legal rights, or the security of the Website.

 

Aquatic Leak Locators does not sell personal information for monetary compensation.

We do not authorize service providers to use personal information for their own unrelated purposes. However, third-party services may collect and process information under their own privacy policies.

 

6. Email and Telephone Communications

When you submit a form or contact us, you authorize us to respond using the contact information you provide.

We may contact you regarding:

• Your inquiry or service request
• Appointment scheduling
• Estimates and service updates
• Follow-up questions
• Customer service
• Important administrative information

If we send promotional email communications, you may unsubscribe by following the instructions included in those messages or by contacting us.

You may request that we stop making promotional calls or sending promotional text messages. Requests to stop promotional communications will not prevent us from sending communications necessary to fulfill an active service request or transaction.

 

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Provide and document services
• Resolve disputes
• Enforce agreements
• Meet legal, regulatory, insurance, and security obligations

Retention periods may vary according to the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

 

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email transmission, electronic storage system, or method of transmitting information over the Internet can be guaranteed to be completely secure. You provide information electronically at your own risk.

 

9. Your Privacy Choices and Rights

Depending on where you live and the applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Ask us to correct inaccurate information
• Request deletion of certain personal information
• Request information about how we use or disclose your information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Obtain a portable copy of certain information
• Appeal a decision concerning a privacy request, where applicable

 

To submit a privacy request, email contact@aquaticleaklocators.com with the subject line “Privacy Request.”

Please include your name, contact information, and a clear description of your request. We may need to verify your identity before completing a request. We will respond within the timeframe required by applicable law.

Some information may be retained when necessary to complete transactions, maintain business records, prevent fraud, protect legal rights, or comply with legal obligations.

We will not discriminate against you for exercising an applicable privacy right.

 

10. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. You can manage cookies and tracking preferences through your browser settings and any cookie-consent controls available on our Website.

 

11. Children’s Privacy

Our Website and services are intended for adults seeking pool, spa, fountain, leak-detection, repair, remodeling, inspection, resurfacing, or related services.

We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information through our Website, please contact us so that we can review and delete it as appropriate.

 

12. Third-Party Websites

Our Website may contain links to websites, social-media platforms or resources operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Website, services, technology, business practices, or legal obligations. When changes are made, we will update the “Last Updated” date at the end of this page. Material changes may also be communicated through the Website or by another appropriate method. Your continued use of the Website after an updated policy is posted indicates your acknowledgment of the revised policy.

 

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, please contact us:

Aquatic Leak Locators

Email: contact@aquaticleaklocators.com
Telephone: +1 (954) 366-4075
Website: https://www.aquaticleaklocators.com